Returns & Exchange Policy
Your satisfaction is our goal. We will gladly accept your timely return of unworn, unwashed, or defective merchandise.
Please include the original receipt along with the merchandise. Returned merchandise should include original tags and packaging and must be returned in the same condition as when it was received
Refund: Due to the high demand of Petit Clair clothing and extreme volume of returns we offer store credit ONLY!
We encourage our valued customers to reach out to our knowledgeable customer service representatives who will provide you with the necessary information you may have. Through eliminating returns we can ensure more availability online.
Merchandise can be returned within 14 days from receipt as defined by when the carrier delivers the merchandise, for a store credit in the purchased amount of the items being returned. Please note there will be a warehouse charge of $1.75 for each item that's being returned. Please note this amount will be deducted from your final store credit (the return shipping charges via USPS is free and will be paid by us).
Exchange, We are unable to offer exchanges, if you would like to exchange for another item or size, please place it as a new order and return your original purchase according to the Return Policy.
Final Sale Items purchased at a discount are considered FINAL SALE and may not be returned or exchanged for any refund or credit.
Defective Merchandise We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for full refund at no cost.
To make a return, please use the Return Manager on our website. Look up your order number and select the items you want to return. We will then email you a pre-printed UPS or USPS label that can be used at no additional cost.
5903 Westside Avenue
North Bergen, NJ, 07047-6428
Items returned without using the Return Manager will not be processed.
Please allow 7-14 days to process your return. You should receive the refund to your credit card within 1-2 billing cycles
If you have any questions or need help with a return, please don’t hesitate to contact us
firstname.lastname@example.org, or call us at 800-941-4339
Policies are subject to change at any time.
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