We hope you are all well and Safe !
We appreciate your patience with the current delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your orders & returns to be processed.
We understand that these are uncertain times and hope you can take comfort in knowing that we’re doing everything we can to keep our communities safe and healthy.
Shipping (updated Sunday March 29th)
Free standard shipping on orders over $75 in USA only.
Orders under $75 have a flat rate fee of $5.99. (All International Shipments have a Flat Fee of $75)
If your return brings the order total to below $75, we will deduct $5.99 shipping charge from your refund.
Returns & Exchange Policy
You may return any item, within 7 days of receiving the order for refund (within 14 days for a store credit.)
Money will be returned to the original credit card used when placing the order.
All Dresswear Items Discounted at 50% plus are final sale
All Everyday Items Discounted at 30% plus are final sale
All Underwear and Swimwear is FINAL SALE
Return shipping is Free
There will be a warehouse fee of $1.75 per item that is being returned, this fee will be deducted from the amount being refunded.
Returned merchandise must include the original receipt, original tags and packaging and must be returned in the same condition as when it was received.
How to Start a Return
To make a return, please follow the "Start a Return" form on our website.form on our website. Enter your email address and order number associated with the return. Select the item(s) you would like to send back.
EACH ORDER MUST BE REQUESTED AND RETURNED WITH IT'S OWN RETURN LABEL
A free pre-printed USPS label will be generated. Print out and attached securely to the package .
Items returned without using the Return Manager will not be processed.
Exchange: We are unable to offer exchanges, if you would like to exchange for another item or size, please place it as a new order and return your original purchase according to the above Return Policy.
Please allow 7-14 days to process your return. You should receive the refund/credit to your credit card within 1-2 billing cycles
If you have any questions or need help with a return, please don’t hesitate to contact us at email@example.com, or call us at 800-941-4339